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Business Process Efficiency Consulting We have also built a track record of project-based, organizational consulting engagements with a number of healthcare organizations in the Midwest. Operational Improvement Services for Hospitals
We are usually brought in by the upper management. They typically point us to a department or function that is not performing to its potential. This department generally recognizes its problem, but has been unable to find solutions. Our goal is to develop a solution utilizing the resources at hand. To do this, we follow a systematic method. We approach the department from a highly professional standpoint, in that we assume nothing and document our findings based on both direct observation and empirical research. Our skill is in maintaining a "fact-based" approach, with a refusal to fall into a typical trap of "management by anecdote" and "management to the exception." This is particularly valuable in the sometimes entrenched culture in many healthcare institutions. Our process is simple and straightforward. The basics include correctly identifying a limited number of problem statements, developing specific solutions using the team and internal personnel, identifying an implementation plan, and executing that plan. Although this seems highly simplistic, the reality is that most organizations greatly benefit from our outside expertise and fact-based methodologies. We have the ability to cut through the old organizational habits and mindsets. Our Process
Engagement Examples
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B&A’s expertise in developing and executing complex programs for clients has translated to a consulting services offering based on targeted operational improvement. We leverage a “toolbox” that includes elements of Six Sigma, Lean Design, and Xerox Quality Training to work on under-performing departments in hospitals.
We analyze the division or operating entity from both a quantitative and qualitative perspective. This includes historical data analysis of performance metrics, as well as interviews of all levels of staff and leadership. Our goal is not to introduce new information, but to get a clear picture of the problems faced by the organization. Most times, the employees have a good idea of what's wrong.
From the assessment, we identify a limited set of "root cause" problem statements that describe the primary issues faced by the organization. Typically, they number between two and five. These problem statements provide a focus on results. In other words, when the organization addresses the specific statements, as worded, it will succeed in improving and achieving measurable results.
For each Problem Statement, B&A works with the operational leaders and employees to develop milestone-based action plans. Typically, we work with cross-functional teams with delegated authority to solve the problems.
At the client's option, B&A can assist in the implementation of the solution. In some cases, this may include ongoing oversight and process management. In other cases, it comes in the form of periodic leadership coaching and milestone management. Still other times, our role is defined to provide ongoing metrics and performance tracking. We follow the lead of our client in this regard.
The results we provide typically come in the form of increased efficiency, decreased costs, enhanced or improved revenue, or improved customer satisfaction.